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Data Protection Notice

Last updated: 30 October 2026

The short version. If your details are on a WelcomePing card, you can ask to see them, correct them or have them erased. You can also complain to us, and we will respond. This page explains how, in line with India's Digital Personal Data Protection Act, 2023 ("DPDP Act").

Who is responsible for what

  • The organisation that ordered the cards decides what personal data goes on each card and why. Under the DPDP Act it is the "Data Fiduciary".
  • Hourglass Essentials Private Limited, which powers and manages WelcomePing, builds and hosts the cards for that organisation. In doing so we act as its "Data Processor", on its instructions.
  • For messages sent directly to us, and for this website, we are the Data Fiduciary.

Our Privacy Policy explains what we handle and why.

Your rights

As an individual whose personal data is handled, you may:

  • Ask for information about the personal data on your card, and how it is used.
  • Ask for corrections to details that are wrong or out of date, or to complete missing ones.
  • Ask for erasure of your details, unless we must keep them to follow the law.
  • Withdraw consent, where we rely on your consent. A withdrawal does not affect what happened before.
  • Nominate someone to exercise these rights for you if you die or cannot do so yourself.
  • Raise a grievance about how your data is handled, as described below.

How to make a request

You can ask your organisation, or write to us directly at [email protected]. To help us find the right card, please include:

  • Your name and the organisation on the card
  • The link to the card, if you have it
  • What you want us to do

We may ask you to confirm that you are the person on the card before we make changes. When the request is about a card ordered by an organisation, we may need to involve that organisation. Removal from the live site takes effect with the next update to the site.

Grievance redressal

If you are unhappy about how your personal data is handled, or about how we responded to a request, write to us with the subject line "Grievance — WelcomePing":

  • Email: [email protected]
  • Attention: Hourglass Essentials Private Limited, WelcomePing grievance contact

We aim to acknowledge your grievance within 3 working days and to give you a reply within 30 days.

If we do not resolve the matter, you may complain to the Data Protection Board of India, once you have first used the grievance process above.

Security incidents

If a personal data breach affects you, we will tell the people and authorities the law requires us to tell.

Contact

Write to [email protected].